Board enters into management agreement with Senior Services of America

information and photo released

Amanda Ballou has announced she will retire from her role as Chief Executive Officer of Heritage Heights in October 2021.  Retiring after 18 years with Heritage Heights, Ballou has served as CEO from 2007 to 2021.

“Thank you for the honor of being able to serve our seniors in the Chelan Valley and learn their unique stories,” Ballou said.

“It’s been a privilege to work alongside Heritage Heights’ dedicated employees, and I am grateful for the years of collaboration with all of our families, community organizations, healthcare partners, and business and government leaders.”

Local leadership will continue under Manuel Navarro, board chair, and other members of Heritage Heights’ Board—Timi Starkweather, Steve Firman, Leslie Myers, Kelly Allen, Wendy Isenhart, and Linda Maloney—ensuring continued responsive service and community engagement. Heritage Heights will remain a locally governed, nonprofit organization committed to excellent service to our residents and their families.

Amanda Ballou

“With determination to continue to provide our residents, staff and community with unparalleled services and professionalism, the Board of Heritage Heights is pleased to announce that we have entered into agreement with Senior Services of America,” said Navarro.  “Senior Services has been appointed to provide ongoing management oversight, acting as Management Agent reporting to the Board.”  Heritage Heights will retain its current employees as well as its current care offerings.

Senior Services of America (SSA), based in Tacoma, WA, specializes in the management and operation of senior living communities. SSA has been operating since 2000 and manages 17 senior housing communities offering independent living, assisted living, memory care, and respite care. SSA maintains a strong working relationship within the state of Washington with state agencies, regulators, legislatures, and numerous health care organizations. The company is well-known for helping senior living communities achieve a higher standard of excellence in operations, finance, quality assurance and regulatory compliance.

SSA communities are revered for their warm and inviting atmosphere, along with extraordinary customer service. They have extensive experience managing senior living non-profits in Washington. One of their most successful relationships has been with Mountain Meadows Senior Living Campus in Leavenworth, which they have managed since 2003. You can find out more about SSA at


Heritage Heights is a non-profit, community-based organization with a Board of Directors comprised of local leaders, accountable to the residents of the Lake Chelan Valley for the care of our Seniors. The community offers assisted living services for seniors in and around Lake Chelan.